--- title: Home --- [Skip to content](https://info.armarketing-solutions.com/home-1#main-content) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - Contact us Contact us [Rona *Dela Torre*](https://info.armarketing-solutions.com/home-1#top) [Services](https://info.armarketing-solutions.com/home-1#services) [Process](https://info.armarketing-solutions.com/home-1#process) [Proof](https://info.armarketing-solutions.com/home-1#proof) [Portfolio](https://info.armarketing-solutions.com/portfolio?hsLang=en) [Contact](https://info.armarketing-solutions.com/home-1#contact) [Book a Call](https://calendar.app.google/LyF2btMeGbQbxCGS7) Virtual support for founders, agencies & small teams # Keep clients supported and the backend moving, *without carrying every detail yourself.* I help founders and small teams with client email and chat support, backend operations, and project coordination, so important work gets followed through and fewer small things land back on you. If your day keeps disappearing into inboxes, follow-ups, task updates, client questions, trackers, and admin work, I can step in and help keep those moving. [Book a Quick Call](https://calendar.app.google/LyF2btMeGbQbxCGS7) [See How I Can Help](https://info.armarketing-solutions.com/home-1#services)     WHAT GETS COVERED 01 **Client inbox & chats**Replies, follow-ups, updates, documentation 02 **Tasks & deadlines**Tracking, reminders, updates, next steps 03 **Backend operations**CRM, SOPs, files, trackers, workflows **Less mental load.** More visibility over what is handled and what still needs attention. Client emails waiting too long✦ Follow-ups living in your head✦ Tasks scattered across tools✦ Clients asking you for every update✦ SOPs and files hard to find✦ Small tasks interrupting bigger work✦ Client emails waiting too long✦ Follow-ups living in your head✦ Tasks scattered across tools✦ Clients asking you for every update✦ SOPs and files hard to find✦ Small tasks interrupting bigger work✦ If this feels familiar ## The business is growing, but so is the pile of small things that still need you. None of these tasks are “small” when they affect your clients, your deadlines, or whether the team knows what is happening next. **Client communication keeps pulling you back in.** Messages need replies, follow-ups need context, and clients still come to you for updates. **Tasks are technically assigned, but you still have to chase them.** Deadlines, next steps, meeting notes, and status updates need someone consistently watching them. **Your systems work, but they are not always maintained.** CRM notes, files, trackers, SOPs, and workflows become useful only when they stay updated. **You spend your best hours reacting instead of leading.** The important work keeps getting squeezed between admin, client requests, and “quick” follow-ups. How I can help ## Practical support for the areas that quietly take over your day. I can take ownership of the repeatable client-facing and backend work that needs steady attention, so you do not have to keep checking whether it got done. 01 · CLIENT SUPPORT ### Client Email & Chat Support Keep your clients responded to, informed, and properly followed up without every message needing your attention. - ↳ Email and chat replies - ↳ Follow-ups and status updates - ↳ Client onboarding support - ↳ CRM notes and documentation - ↳ Inquiry and issue tracking 02 · BACKEND ### Backend Operations & Organization Keep the information and systems behind the business organized enough that your team can actually use them. - ↳ SOPs and process documentation - ↳ Trackers and reporting updates - ↳ File and document organization - ↳ CRM and system updates - ↳ Recurring admin workflows 03 · COORDINATION ### Project Coordination & Follow-Through Make tasks, deadlines, and next steps easier to see and harder to forget. - ↳ Task and deadline tracking - ↳ Team follow-ups - ↳ Meeting notes and action items - ↳ Project status updates - ↳ Workflow coordination **Need support around the edges too?** I can also help with marketing operations, admin support, research, scheduling, landing page updates, email workflows, and Canva tasks when they fit the role. [View Full Portfolio](https://info.armarketing-solutions.com/portfolio?hsLang=en) What gets easier ## The goal is not more activity. It is a smoother day-to-day business. ↗ **Clients get more consistent replies** Questions and follow-ups are less likely to sit waiting for the next open hour in your day. ✓ **Tasks have clearer follow-through** Action items, deadlines, and next steps stay visible instead of becoming another mental note. ▦ **Backend information stays usable** Trackers, documents, SOPs, and CRM notes are easier for the team to find and trust. ○ **You have fewer small things to carry** You still have visibility without personally pushing every task forward. How we work together ## Simple support that fits into the way you already work. I do not want to create another complicated system for you to manage. We start with what already exists, clean up what needs attention, and build a simple working rhythm around it. STEP 01 ### Show me what is taking your time We identify the client communication, backend tasks, and follow-ups that keep pulling you away from higher-priority work. STEP 02 ### We organize the working rhythm We clarify where tasks live, what needs regular attention, and what information I need to handle the work properly. STEP 03 ### I take ownership of the recurring details I work through the agreed tasks, keep records updated, follow up where needed, and flag anything that requires your decision. STEP 04 ### You stay informed without chasing The goal is for you to know what is moving, what is done, and what needs attention without checking every little thing yourself. Experience you can lean on ## Used to busy inboxes, multiple clients, and work that cannot simply be forgotten. **40–60**clients supported daily in marketing project management **80–100**calls handled daily across billing, technical, and account support **SME**experience supporting teammates with complex cases and escalations ![Buzzcube](https://info.armarketing-solutions.com/hubfs/Client%20Logos/8.png) ![Nipps Media](https://info.armarketing-solutions.com/hubfs/Client%20Logos/7.png) ![She Reigns Creatives](https://info.armarketing-solutions.com/hubfs/Client%20Logos/6.png) ![Oscar](https://info.armarketing-solutions.com/hubfs/Client%20Logos/2.png) ![Verizon](https://info.armarketing-solutions.com/hubfs/Client%20Logos/4.png) ![Gusto](https://info.armarketing-solutions.com/hubfs/Client%20Logos/1.png) ![AT&T](https://info.armarketing-solutions.com/hubfs/Client%20Logos/3.png) ![CG Pro](https://info.armarketing-solutions.com/hubfs/Client%20Logos/10.png) ![Cashflow Capital Club](https://info.armarketing-solutions.com/hubfs/Client%20Logos/9.png) ![Visa BPC](https://info.armarketing-solutions.com/hubfs/Client%20Logos/16.png) What people say ## Reliable support is something people notice. Swipe or scroll sideways to see more feedback. CLIENT FEEDBACK “Rona is our main point of contact and her communication and follow through has been amazing.” **Kathryn B** CLIENT FEEDBACK “Our account manager Rona Dela Torre is on top of it. She communicates when she logs on and off daily and responds to our messages quickly.” **Anonymous** TEAM FEEDBACK “You are fast, you ask great questions, and you figure things out too.” **Anonymous** TEAM FEEDBACK “I trust you. You follow up and follow through. You get stuff done.” **Anonymous**   ![Rona Dela Torre](https://info.armarketing-solutions.com/hs-fs/hubfs/ChatGPT%20Image%20Apr%2024%2c%202026%2c%2009_06_00%20AM.png?width=700&height=700&name=ChatGPT%20Image%20Apr%2024%2c%202026%2c%2009_06_00%20AM.png) Who you will be working with ## Hi, I’m Rona. I’m the person behind the follow-ups, updates, and organized details. My background started in customer support and grew into project coordination, client success, admin support, and marketing operations. I have worked with founders, agencies, service businesses, healthcare and payroll accounts, transportation companies, and remote teams. What I enjoy most is being the steady person behind the scenes who keeps work moving and makes communication easier. [View My Portfolio](https://info.armarketing-solutions.com/portfolio?hsLang=en)   Ready for more breathing room? ## What is taking too much of your time right now? Tell me what keeps landing back on your plate. We can look at where client support, backend operations, or project coordination could make your day-to-day work easier. [Book a Quick Call](https://calendar.app.google/LyF2btMeGbQbxCGS7) [Send Me an Email](mailto:delatorre.ronab@gmail.com) Rona *Dela Torre* Client email and chat support, backend operations, and project coordination for founders and small teams who need reliable help keeping the day-to-day work moving. Explore [Services](https://info.armarketing-solutions.com/home-1#services) [How It Works](https://info.armarketing-solutions.com/home-1#process) [Experience](https://info.armarketing-solutions.com/home-1#proof) [Portfolio](https://info.armarketing-solutions.com/portfolio?hsLang=en) Get In Touch [delatorre.ronab@gmail.com](mailto:delatorre.ronab@gmail.com) [Book a Quick Call](https://calendar.app.google/LyF2btMeGbQbxCGS7) [Back to Top ↑](https://info.armarketing-solutions.com/home-1#top) © 2026 Rona Dela Torre. All rights reserved. Virtual support for founders, agencies & small teams. Proin eget tortor risus. Nulla quis lorem ut libero malesuada feugiat. 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