I help founders and small teams with client email and chat support, backend operations, and project coordination, so important work gets followed through and fewer small things land back on you.
If your day keeps disappearing into inboxes, follow-ups, task updates, client questions, trackers, and admin work, I can step in and help keep those moving.
None of these tasks are “small” when they affect your clients, your deadlines, or whether the team knows what is happening next.
I can take ownership of the repeatable client-facing and backend work that needs steady attention, so you do not have to keep checking whether it got done.
Keep your clients responded to, informed, and properly followed up without every message needing your attention.
Keep the information and systems behind the business organized enough that your team can actually use them.
Make tasks, deadlines, and next steps easier to see and harder to forget.
Questions and follow-ups are less likely to sit waiting for the next open hour in your day.
Action items, deadlines, and next steps stay visible instead of becoming another mental note.
Trackers, documents, SOPs, and CRM notes are easier for the team to find and trust.
You still have visibility without personally pushing every task forward.
I do not want to create another complicated system for you to manage. We start with what already exists, clean up what needs attention, and build a simple working rhythm around it.
We identify the client communication, backend tasks, and follow-ups that keep pulling you away from higher-priority work.
We clarify where tasks live, what needs regular attention, and what information I need to handle the work properly.
I work through the agreed tasks, keep records updated, follow up where needed, and flag anything that requires your decision.
The goal is for you to know what is moving, what is done, and what needs attention without checking every little thing yourself.
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“Rona is our main point of contact and her communication and follow through has been amazing.”
Kathryn B“Our account manager Rona Dela Torre is on top of it. She communicates when she logs on and off daily and responds to our messages quickly.”
Anonymous“You are fast, you ask great questions, and you figure things out too.”
Anonymous“I trust you. You follow up and follow through. You get stuff done.”
Anonymous
My background started in customer support and grew into project coordination, client success, admin support, and marketing operations.
I have worked with founders, agencies, service businesses, healthcare and payroll accounts, transportation companies, and remote teams. What I enjoy most is being the steady person behind the scenes who keeps work moving and makes communication easier.